Can I order from Florida School Book Depository if I live outside of Florida?
Florida School Book Depository is a contract agent of the Publishers we represent and is only authorized to distribute products and information to customers within the state of Florida. Please refer to our
Publishers page to obtain information about contacting the publishers directly.
How do I place an order if I already have an account?
All Public Schools have accounts for internal funds orders. If you are a Private School with a credit-approved open account in good standing, please supply your account number when ordering. To place an order, please go to the
Ordering Instructions page and read the instructions for the different types of orders.
How do I place an order if I do not have an account?
If you are a Florida school or resident, you can create and print an order on this website which can then be mailed to us with your payment. Go to
Ordering Instructions for details.
How do I open a Private School credit account?
You may print or download the Credit Application Form from our website or contact our
Credit Department for the form. Please fill out the form completely, sign all pages, and mail to Florida School Book Depository, PO Box 6578, Jacksonville, FL 32236. We cannot accept faxed copies of the form.
What are payment terms?
All credit accounts are payable net 30 days from shipping date. All other orders require payment when the order is placed.
What do I need to know if I am a Home School parent?
Please refer to our Home School Information page.
How much are shipping charges?
Shipping rates vary within the State of Florida based on weight and destination of shipment. We can only estimate the shipping charges before the order is processed. The actual shipping charges will be included on your invoice. However, a good estimate is 5% of the total cost of the books or
$5.00, whichever is greater. The 5% represents only an estimate to allow enough funds to be available on your purchase order. The 5% estimate is generally higher than the actual cost you will be charged. You will not be charged the 5%, but will be charged the actual cost based on the weight and destination of each shipment.
How long does it take to receive my order?
Once we have received and processed your order, it is normally shipped the next business day. Processing could be delayed if clarifications are required. Please keep in mind that during the heavy ordering and shipping months of the summer, your order could take longer to process and ship. Delivery is usually in 1-2 days after shipment.
Can I pick up my order instead of having it shipped?
Yes, after it has been processed and prepared for shipping or pick-up. If you would like to pick up your order rather than have it shipped, please indicate this on your order and list your phone number. We will call you in about three working days when your order is ready.
How will I get the free materials that go with what I order?
Various free teaching materials are available, upon request, with your purchase of certain quantities of student materials; free materials will not be shipped automatically. Your request must meet the guidelines set by the publisher. Please see our
Catalogs for details.
What are State Adopted instructional materials?
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The Florida Department of Education operates a comprehensive Adoption Program designed to provide Florida public schools with a wide variety of high quality K-12 instructional materials. Materials that meet the qualifications are adopted by way of a contract with the publisher that controls, among other things, content, manufacturing quality, availability, and price. The contracts run from 4 to 8 years in length (mostly 6) and end March 31 of the expiration year.
Adopted titles appear in our catalog in all capital letters; in our database they are indicated by the display of the adoption contract expiration year after the title.
What are Non-state Adopted instructional materials?
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These titles are not governed by a contract between the Florida Department of Education and the publisher. Non-adopted titles are listed at Florida School Book Depository with the mutual consent of the publisher and Florida School Book Depository Their content, availability and price are subject to change at any time without notice.
Non-adopted titles appear in the catalog in lower case letters and in the database with no expiration date after the title.
What does it mean if an item on my order is on backorder?
Florida School Book Depository makes every effort to have adequate stock on hand. In the event that we are temporarily out of stock, an item ordered on a credit account will be placed on backorder until we receive sufficient stock to fill the order. Backorders are given top priority and we make every effort to get the materials to you as soon as possible.
What does it mean if an item on my order is canceled because it is out of stock?
If the item you ordered on a credit account is temporarily out of stock and your District office will not allow backorders,
that part of your order will be canceled. Please refer to your PO instructions. Also, if you do not have an account with Florida School Book Depository, out of stock items will be canceled. These items may be reordered when they are in stock.
How do I return materials for credit?
You must have prior approval from Florida School Book Depository before returning materials for credit. Instructions for obtaining return approval using the Request and Return Form are found in the Customer Service section of this website and in the front of our catalogs. You may e-mail, fax, or mail a completed form to us; approval will be granted based on compliance with conditions listed in the instructions.
What are your hours of operation and where are you located?
We are open from 8:30AM to 4:30PM Monday through Friday. We are located on the Northwest side of Jacksonville, Florida near the intersection of I 10 and I 295. Please refer to our
map and detailed
directions.
How can I get a copy of an invoice?
You may call or e-mail Customer Service and provide the invoice number and an e-mail address, fax number, or postal address if you cannot accept e-mail or faxes.
What is Retail Price?
Retail price is the price charged to all customers who are not a State Certified School or State Certified Teacher. Retail price is calculated on your order by multiplying the merchandise total by 1.33.
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